Suppose all of these five things happen when you choose a law firm...
The lawyers are totally experienced, the ‘no win no fee’ promise is kept, you retain complete control of your own case, your lawyer never loses your personal information, or the lawyer sees themselves as the servant in the master/servant relationship. The upshot of any one of these things happening is this: Your outcome will be great. Your time won’t be wasted. You will have the backing of a firm that has the systems, the resources or the communication skills to maximise your claim.
Choosing a lawyer to represent you can be confusing and intimidating. We have worked for thousands of clients in Queensland and NSW since 1975. A significant percentage (8%) of them have come to us half way through their matter. They have been unhappy with their law firm. They told us their main frustrations and reasons for leaving. Those reasons have been summarized into five areas. Make sure you understand these painful stories below before you make a very important choice as to who you want to represent you.
Learn How to Avoid Getting Stuck With An Inexperienced Lawyer.
“…their lawyers were inexperienced….”
Inexperience can be very costly. For a lawyer to be a superb performer they must have a thorough understanding of the legislation and a thorough understanding of their workflow system.
Inexperience in either area will compromise the client’s result. We have ensured that our people are extremely well qualified and well supported.
Click on the button below to be taken to our team’s page of qualifications and experience. It will help you choose a powerful, cost-effective legal partner; one that can successfully drive your compensation claim.
Learn How to Avoid Being Confused With How Lawyers Charge.
“…I felt betrayed when they broke their ‘no win – no fee’ promise…”
The majority of complaints about lawyers would be about their fees. In our experience it is not about the amount of the fees; it is the lack of communication about a progressive fee tally during the progress of your matter.
No one likes nasty surprises. The secret to keeping a law firm accountable for their fees is to have regular “fee-reports” during the claim’s life. At this point the client gets a chance to have an input and query the time it has taken to perform certain tasks on the file.
Click on the button below to learn about our No Win No Fee Policy and our standard form of reporting your fees to you on an interim basis.
Learn How to Avoid Being Ignored By Your Lawyer During Your Case.
“…I didn’t know what was going on in my case and I felt abandoned…”
Clients need to know what is going on. They should never be ignored. “Claim Path” is a purpose built client communication system that links our office workflow system, “Claim Track”, to your internet enabled device.
Claim Path pulls its data from a Practice Management System that project manages your claim. Each claim will have a number of stages, milestones and key dates. This information is “pushed” to your internet enabled device (phone, tablet, desktop) as each milestone is achieved. Your lawyer will post a video explaining what the completion of the milestone means for your claim. As well, they will clearly explain what you can expect will happen over the next stage. Claim Path was designed to keep clients involved, informed, and free from anxiety.
Follow the links for an explanation of the minimum level of care and service you should insist upon when choosing a law firm. It will help you choose a powerful, cost-effective legal team. One that can successfully drive your compensation claim.
Learn How to Avoid Being Stuck With A Careless Lawyer Who Makes Silly Mistakes
“…they kept losing things I had sent them…”
Claims need to run on track and on time. Deviations and delays are costly. Human error is unavoidable but should be eliminated as much as possible. A purpose built workflow system acts as a sentry, a drill sergeant, a postman and a detective.
Follow the links from the button below for an explanation of Claim Track. You will see that it is is the engine that drives your claims.
Learn How to Avoid Being Trapped With A Lawyer Who Treats You Like A Fool
“…my lawyer treated me like a fool and I felt trapped….”
We have a client care philosophy that is simple. “The client is the master. The lawyer is the servant”. The Legal Service Profession is full of professional servants. The best ones accept their vocational responsibilities. They serve their masters, their clients.
Go to the Team Page by clicking the button below and read through each of our expert’s biographies. Then submit your inquiry form directly to the person you feel you would have a connection with. They will ring you. Or you can get their direct phone number and ring them personally. You won’t get the runaround from a call center.
By clicking on the button below you are on the way to choosing a powerful, cost-effective legal team. One that can successfully drive your compensation claim.